attitude can work wonders at any organization. A cheerful
receptionist, a friendly delivery person or a sales clerk with a
winning smile can be money in the bank for your business.
By the same token, a bad attitude on the part of
your staff members can drag your organization down like a 500-pound
The economy and
certain business cycles bring out negative attitudes. This kind of
Stinkiní Thinkin' can infect your entire organization. One or
two bitter employees can poison the perspective of the whole staff.
Even under the best conditions, your company
canít afford to turn off customers. But when the economy is
soft and youíre trying to attract business, Stinkiní
Thinkiní just makes things worse.
If you come across Stinkin' Thinkin' in
your organization, gain control immediately before it affects your
What can you do? Itís important to eliminate any
staff misconceptions and set the record straight. Bring your
employees together and level with them.
Consider the absentee owner of a car dealership who
was experiencing his worst slump in 20 years. Sales were off sharply
and overhead was eating him alive. When he made one of his
infrequent inspections of the business, he was shocked to find the
place in disarray ó dirty windows, filthy floors and dusty cars on
the lot that were unwashed. Employees werenít even bothering to
answer the telephones.
The owner discovered the source of the problem was
the disgruntled general manager. He spread lies to the employees and
fostered discontent throughout the organization. No wonder sales
The general manager was fired and the owner called a
meeting of the entire staff. He began by accepting partial blame. He
acknowledged that he contributed to the dealership's problems by
failing to keep in contact on a day-to-day basis. Then, he explained
that things were changing. A high standard of performance was now
expected from every employee and the owner assured the staff
that he was confident they could deliver. He also made it clear that
those who didnít comply would be shown the door.
It turned out to be a very motivational speech and
negative staff attitudes evaporated on the spot.
The payoff: During the next 10 days, the dealership sold more cars than
it had during the previous 30. So if you spot
any Stinkiní Thinkiní in your organization, try to get rid
of it ASAP!